Shipping policy
SHIPPING
EssenceTree Holistic Life
Telephone: 404-823-2966 \ Email: charmaine@essencetree.com
EssenceTree's products ship nationwide from Atlanta, GA.
Our Commitment to You: Handcrafted Fresh in Micro Batches
FREE SHIPPING
Below are the free shipping offers available on EssenceTree.com
- FREE Ground Shipping on all subscription orders.
- FREE Ground Shipping on all U.S. merchandise orders over $49.99 (excluding taxes). Use code: FREESHIP at checkout.
INTERNATIONAL
- FREE Priority International Shipping on all merchandise orders $250 USD and over.
Please note if your order contains a hazmat item (e.g. perfume), US orders must ship via ground Standard Shipping. International orders must ship USPS Express. International shipping rates vary by country and will be determined at checkout.
Shipping methods
Orders are shipped via UPS Ground or the United States Post Office (USPS) Priority Mail. We are based in Atlanta, GA. Note: Please allow up to 14 business days for processing and shipping to receive your order.
Expedited orders: If you'd like your order expedited, please CONTACT US PRIOR to checkout. Text us at 615-429-4013. Please include your name, order # and email address in all correspondence. We will try our best to accommodate you. Express charges will be quoted if needed.
You will receive an email with tracking information the day that your order ships. For questions regarding your order, please send us an email at essencetree@gmail.com, or call 404-228-1969.
Q - How soon will I receive my order?
We are a small shop and all of our products are handcrafted fresh in micro batches. This ensures that the nutrients within our ingredients are still active when you receive them! Please allow 7-14 calendar days for receipt of most orders.
During holidays and busy seasons, orders may take up to 14 business days. Should your orders arrive 14 days or later, a bonus product will be added, compliments of us! You will receive an email the day that your order ships.
Our carrier of choice is UPS. Please note: Be sure to verify your address at checkout! If a package is returned to our warehouse as undeliverable to your address, you will be issued a refund for the amount of the order less $12.00 (re-routing fee). If you choose to have your package reshipped, there will be a new shipping fee added.
Q - Can I make changes to my address after my order has been purchased?
Unfortunately, we can not change any order details after it has been processed. To make changes after purchase, order will need to be canceled and re-ordered. This is necessary to ensure accuracy and speedy processing.